Client Success Story: Call Center & Operations Onboarding
A large healthcare insurance company increased time to productivity by 15% for call center and claims center new hires—resulting in annuals savings of several million dollars.
Using the Intrepid platform has allowed the organization to create an easily administrable roster of hundreds of onboarding and role-specific courses, increasing instructor productivity and training availability regardless of geography.
Launch Your New Hires
90% of employers believe that employees will make a decision to stay or go within the first 12 months.
Every time a business replaces a salaried employee, it costs six to nine months’ salary on average (SHRM Survey). Effective onboarding programs have been shown to reduce employee turnover from 44% to 14% and improve new hire time-to-productivity by approximately 1/3 (Aberdeen Group).
Do your priorities include...
…shortening the time to competency for new employees?
…transforming your onboarding from being event-based and “just in case” to a continuous learning experience that is “just in time”?
…providing relevant resources that are useful not just during, but also before and after the onboarding period?
…helping new hires apply their learning in practice before they start official work assignments?
…validating that your new hires have reached competency prior to assigning them to their job responsibilities?
…encouraging the development of ongoing networks and communities across various new hire cohorts?
And then let’s talk learning some more.
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