What happens to facilitation when everyone’s first instinct is to automate?
As tech promises scale, speed, and efficiency, learning teams are expected to “do more with less” and adapt overnight. But here’s the problem: you can’t automate connection.
And you can’t replace a skilled facilitator with a chatbot.
Still, many are falling into the trap of defaulting to automation, stripping out human moments, and leaving learners feeling disengaged and unseen.
Learners are tuning out. Engagement is dropping. And many facilitators are quietly burning out, drowning in admin while struggling to maintain meaningful interactions. If we don’t adapt with intention, we risk losing the magic that makes learning actually work. But when you use AI to free up your time and focus on high-impact moments? That’s where transformation happens.
Join Nishali Nanayakkara, Learning Experience Design Consultant at Intrepid, in this on-demand session introducing a facilitator-first framework for navigating AI in virtual learning. Nishali has helped organizations blend automation with facilitation to enhance—not replace—the human elements that matter most. This session is your playbook for what to automate, what to humanize, and how to stay essential as the tech evolves.
What You’ll Learn
- When to automate, and when to humanize
- How to use AI to uncover learner needs and patterns
- Practical ways to stay visible and valuable in virtual programs
- Tools to streamline admin work without sacrificing quality
- How to create emotional connection and community at scale
- A printable Facilitator’s AI Playbook
Don’t let automation flatten your learning programs. Learn how to scale with AI without losing the human touch.
