How do you design onboarding that strengthens human connection, especially in a healthcare organization where the stakes are high?
In this episode of Being Intrepid, Sam Herring talks with Gordon Trujillo, Vice President and Head of Talent Management and Development at DaVita Kidney Care, about how organizations can better support new hires in environments where the work is both operationally complex and deeply human.
Gordon shares how DaVita is studying the new-hire journey end-to-end—from attraction and selection to onboarding and manager support—and why belonging, curiosity, and connection matter in a frontline care environment.
They also explore how AI can support coaching, practice, and reflection without replacing the human leadership that great care depends on.
What you’ll learn:
• How to design onboarding for frontline healthcare teams
• Why curiosity is becoming a critical leadership capability
• How AI can support practice, coaching, and reflection in learning
• Why the first weeks of onboarding shape engagement, retention, and care outcomes
Connect with Gordon
Connect with Sam
Listen now and hit follow on your preferred platform to stay ahead.
