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    Senior Customer Support Specialist 

    The Senior Customer Support Specialist will focus on Tier 2 support and quality assurance tasks utilizing strong customer service skills and ideally have a background in technology, development, testing or support. This person will interact collaboratively with clients and multiple high-energy development groups who design and develop technology applications based on various client needs. This position will be remote and report to the Director of Technology Operations for the Intrepid Learning team.

     

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    Our benefits

    31792@2x

    Healthcare, Retirement, & PTO

    You betcha! Full healthcare (including dental and vision), 401K, commuter benefits, and generous paid time off.

    1201382@2x

    Growth

    You will work with and learn from the best in the industry, across teams and disciplines, and grow your skills and yourself on a daily basis.

    63272@2x

    Work From Home

    We have a flexible and mature approach to balancing working from home and (when it's possible again) working from the office. Our physical office headquarters are in Seattle but we have remote employees working all over the U.S. even in non-pandemic times.

    1267740@2x

    Agile

    Our development and engineering teams use an agile development model, with sprints and scrums. We use open source technologies and take a "best tool for the job" approach to software development. Our digital learning experience design team favors rapid prototyping and an agile service model. Everyone else moves pretty darn nimbly, too!

    OUR VALUES WE LIVE BY

    Fast

    Move quickly. Hit milestones. Keep it moving. Expect to fail, learn, and leap forward.

    Awesome

    Do what we do with passion, energy, impact, and humor.

    Simple

    Aim for the smart, efficient, sustainable solution to every challenge. Be good stewards of our own time and resources, as well as our clients’ and coworkers’.

    Together

    Collaborate with trust, openness, and frankness. Share, pitch in, solve, and celebrate.

    Audacious

    Think big, be bold, take risks, and make them worth it. And have a lot of fun while doing so.

    WHY WORK WITH US

    “We’ve all got a lot on our plates, but that respect for us as people is there, too. I think that’s why we have a high retention rate compared to most software companies.”
    Gabe, Software Development & QA
    “Something I think applicants should know is that we don’t care that much about what you know, what we really care about is if you can figure things out along the way, are you able to navigate challenges.”
    JON, Software Development
    “Intrepid does the remote employee thing well. I feel completely part of the team.”
    JUDY, Learning Experience Design
    “I especially enjoy our team's technical conversations. It’s awesome to come away from a discussion and realize the entire team contributed to an approach that is better than any one person could come up with.“
    JUSTIN, Leadership Team
    “Everyone’s opinion is valued, no matter your title or how long you’ve been here. And everyone is cool with both giving and asking for feedback. People really know their stuff, but they also have a willingness to learn and I think there’s a sense of humility in it that I really like.”
    NISHALI, Learning Experience Design

    Location:

    1074106@2x

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