An aerospace manufacturing company faced a significant challenge: deploying a new product lifecycle management (PLM) system throughout the organization, requiring training for numerous roles. An ILT approach would have taken too long, cost too much, and taken employees off the job for too many days.
Challenge
- Required enterprise PLM software rollout and change management strategy to drive efficiency and throughput across the organization
- Training required for 70+ roles worldwide. Some roles required to take multiple courses
- Initial approach: 18-month rollout with 50+ ILT events tailored for unique roles, at massive time, expense, and opportunity cost
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Courses
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Learners
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Countries
Solution
- Blended online and classroom approach of 34 courses delivered to 8,000 learners in 4 countries and 2 languages
- Self-paced online learning in guided by a “Tell Me, Show Me, Let Me” format
- Same sites used for ongoing performance support
- Applied PLM practice through real-world assignments
"This is the best training and only approach we should use ongoing."
Vice President - Customer Services
Results
- Positive learner and management reaction
- Learners are using the site for just-in-time performance support after completing required course(s)
- Blended approach reduced costs and logistical complexity, and reduced learner time off the job