Virtual training has been around for decades but had its breakout moment in 2020 when the world shifted to online experiences overnight. No longer a stopgap solution, it remains a core part of how most organizations learn and work.
In this DevLearn Unwrapped edition of Being Intrepid, Sam Herring talks with Cindy Huggett, virtual training expert, consultant, facilitator, author, and speaker, about the state of virtual facilitation today. Cindy traces her journey from early WebEx sessions, through the COVID boom, to today’s AI-enabled classrooms, highlighting why learner engagement is still a challenge, and how AI is offering new ways to engage learners.
She shares concrete examples, from rapid content creation to learner avatars to supporting learners beyond the live learning experience, while making a strong case for the enduring value of skilled human facilitators.
What you’ll learn:
- How virtual training design has (and has not) evolved since 2020
- Ways AI is improving accessibility and scale in virtual programs
- How avatars and other tools can support learner participation
- Why active listening and digital communication skills matter more than ever
- How to think about the spectrum of co-facilitation between humans and AI
Connect with Cindy
Connect with Sam
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