What does it look like when a learning team inside a major healthcare payer goes all-in on AI, not from a mandate, but because they experienced what it could do for them and wanted others to have the same experience?
Kristine Ellis, Senior Director of Talent Development and Management at GuideWell/Florida Blue, joins Sam Herring on Being Intrepid to talk about the workforce readiness challenge her team is solving, and how AI has become central to how they operate.
In this conversation, Kristine shares:
- Why speed to capability, not AI adoption, is the pressure her team feels most acutely
- How GuideWell’s team became AI evangelists: competence first, then conviction, then advocacy
- What a Prompting Lab and a Critical Thinking class each do, and why the pairing matters
- How she coached an AI-anxious team member into higher-value, adjacent contributions
- Why AI simulation for skill application is the 2027 investment she’s most excited about, and what “N of 1 learning” looks like for employees
Guest: Kristine Ellis, Senior Director, Talent Development and Management, GuideWell / Florida Blue
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