What happens when an organization deploys new AI-enabled workflows before anyone has properly analyzed the work at the atomic unit of tasks?
Bob Mosher, Founding Partner and Chief Learning Evangelist at APPLY Synergies and co-creator of the Five Moments of Need, joins Sam Herring on Being Intrepid. Bob has watched technology get ahead of method for 43 years, from the VCR to Second Life to AI, and explains what L&D can do about it now.
In this conversation, Bob shares:
- How task-level workflow analysis shows which tasks to automate, augment with a human in the loop, or keep away from AI
- How a government agency cut onboarding from 18 months to six by starting with workflow analysis and a digital coach
- Why L&D should stop building training first
- What skills L&D needs to master to earn a seat in AI workflow decisions
Guest: Bob Mosher, Founding Partner and Chief Learning Evangelist, APPLY Synergies
Listen now and hit follow on your preferred platform to stay ahead.
